Terms & Conditions

In these Terms and Conditions “we” and “us” refers to Nak Muay Life and “you” and “your” means you the customer.

Nak Muay Life does not accept liability for any loss or damages caused by this website, or any website linked to this website.

Nak Muay Life reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

CURRENCY USED

On the Australian website (www.nakmuaylife.com.au) the nominated currency used for all transactions is Australian Dollars (AUD$).

All prices displayed on the Australia website will be in AUD$ and be inclusive of GST (Australian domestic Goods and Services Tax).

The rate of Australian GST is 10%.

SHIPPING RATES

Nak Muay Life will publish or display the current shipping rates on the websites as applicable.

Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Nak Muay Life.

We reserve the right to change any or all of the following, at any time:

- Shipping rates charged to any destination

- Delivery method

- Carrier or shipping provider

DISPATCH OF ORDERS

Orders are normally dispatched within 1-2 business days of Order Confirmation subject to all ordered items being in stock.

If any items cannot be fulfilled from your order we will contact you via email.

ACCEPTANCE OF GOODS

On receiving the order the customer is responsible for inspecting the goods for fault or damage.

Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Nak Muay Life as soon as possible. Please see Returns Policy for more information.

PRICING

Nak Muay Life reserves the right to change prices without notice.

All prices and orders are displayed and processed in Australia Dollars (AUD) and will include Goods and Services Tax (10% GST) for all orders being delivered within Australia.

GIFT CARDS

Nak Muay Life may from time to time make Gift Cards available on the website.

Gift Cards are treated by us as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices.  This means that Nak Muay Life Gift Cards are provided as a free service to customers and do not constitute a purchase of goods and do not contribute toward the calculation of shipping costs or discounts.  All Gift Cards are valid for a 12 month period from date of purchase.

If you do not understand the Terms & Conditions, or if you have any questions, please contact us at  info@nakmuaylife.com.au

Nak Muay Life Gift Cards are available for purchase and redemption on our website.

Gift Card purchase amounts are not pre-defined and as the customer you are entitled to choose the amount you wish to spend.

Nak Muay Life cannot accept cancellations on Gift Cards once payment has been processed. Gift Cards are not refundable (in part or in full or amount paid) or redeemable for cash.

RETURNS POLICY

We strive to ensure that you are satisfied and love your purchase. If something isn’t quite right, please let us know.

If for any reason you decide that you no longer want an item purchased from us, simply return it to us within 14 days of purchase and we will gladly offer you a gift voucher or exchange (your choice) equal to the amount paid for the goods. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they were delivered to you. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from Nak Muay Life. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a gift voucher or exchange unless the item(s) are faulty.

If you change your mind on any purchases labelled as ‘final sale’, we will unfortunately not be able to provide you with a credit or exchange unless the item(s) are faulty.

It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at time of purchase by a written notice displayed with the garment(s) (including samples and seconds), the respective defect or mark will be discounted when considering whether or not the product is faulty.

RETURN AND EXCHANGE PROCEDURE

To obtain an exchange or return, the items must be returned with a completed “Exchange and Return Form”.  To request a return, please email us at support@nakmuaylife.com.au to notify us of your intended return or exchange.  We will then issue you with a returns form and address.  Please note that returns are unable to be accepted without the returns form.

To ensure the preferred item for exchange is held while the returning order is in transit, we recommend emailing support@nakmuaylife.com.au in advance with the below information:

Name

Contact Number

Email Address

Customer Order Number (located on your invoice)

Desired Item for Exchange (Item name, Size, Colour)

PLEASE NOTE: We will not be held responsible if there is a delay in delivery.

Customers will be responsible for the return shipping and handling charges.
In the event that your product is lost in transit, we will not be held liable and therefore recommend that you send all returns via Registered Post.
We ask that you allow up to 7 business days from the day we receive your returned package for your account to be credited - for faulty items only.

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount.

There is no exchange on Gift with Purchase items and/or Promotional Products unless the item(s) are faulty. Gift with Purchase items are subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for change of mind. Gift with purchases cannot be redeemed for cash and are only available at time of purchase.

ORDER CANCELLATIONS

Orders can not be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.

TYPOGRAPHICAL ERRORS

In the event that an item is listed at an incorrect price or with incorrect information, Nak Muay Life reserves the right to withdraw an item from sale, and to refuse or cancel orders. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card or PayPal account used to purchase the goods would be the destination of any credit that may be applicable.

Protecting the trust of our customers and any personal formation you provide is very important to us at Nak Muay Life.  We are committed to protecting your privacy in all your dealings with us and we will not share or sell customer information without consent.

PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT AND WHY

Nak Muay Life may collect personal information when you submit that information to us.  For example: when you place an order online, enter a promotion or competition we may ask for your name, address and email address to enable us to communicate with you, deliver any purchased goods, comply with regulatory requirements and notify winners.  We will only request personal information that will enable us to provide you with our online services.

By using our website you are consenting to the collection and use of this information in accordance with this privacy policy.

USE AND DISCLOSURE

We may use the personal information you provide to us in the following ways:

• To conduct business with you
• To notify you occasionally about important changes to the website, new products and services and special offers we think you will find valuable
• To request you rate and review a recent purchase
• To carry out any contractual obligations entered between you and us
• To allow you to participate in interactive features when you choose to do so
• To contact you or respond to a message or email
• To send requested information
• For any other related purpose you would reasonably expect

We may pass your information on to third parties in the following way:

• To send you any items you order from us
• To send promotional material by post or email with your consent
• To enforce or apply the terms of agreement
• If we are under a duty to disclose or share your personal information to comply with any legal obligations.  This includes exchanging information with other companies and organisations for the purpose of fraud prevention.

AMENDMENT OF PRIVACY POLICY

Occasionally we may need to amend this privacy policy.  Any changes made will be displayed on this website and it is recommended that you should periodically visit this page to review any changes.